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Frequently Asked Questions

A lot more questions
Do you ship to my country?

Yes. We proudly ship worldwide! 🌎 The best part is that we offer FREE SHIPPING.

How long does shipping take? When will I receive my order?

Usually, it takes 4 to 5 weeks to deliver an order. It usually takes us 1-5 days to process orders. We aim to ship all items on time, but it can take longer in rare cases. Any order not received within 8 weeks, qualifies for a full refund or reship.

How will I know if the order is placed successfully?

You will get an auto-generated confirmation email upon placing an order successfully.

How do I check the status of my order?

Once your order has been shipped, you’ll receive a tracking number via email. Note, it can take up to 7 days for shipping activity to update. Tracking numbers are sent by email after a short processing period.

Can I cancel or change my order?

Sure! You can cancel, or change your order within 12 hours of order confirmation. Please contact us with your name and order number at: contact@ellorebeauty.com. After 12 hours, your order will have been processed and we won’t be able to make any changes or cancel it.

Do you allow exchanges?

Yes. Please CLICK HERE for all the details regarding refund or exchange.

What method of payment do you take?

We accept ALL major credit cards, PayPal, and Apple Pay.