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Your parcel will be delivered to the shipping address that you provided at the time of purchase. Please ensure that the address provided is complete and accurate. If the address is incorrect, please email contact@ellorebeauty.com as soon as possible. If your order has already been processed then we cannot make any changes to the address or redirect the parcel. If this does happen, we will not be able to resend your parcel or issue a refund.

Orders may end up being returned to us for various reasons including, incorrect address, or unclaimed at post office, etc. If a package is returned or rejected, the customer will need to email contact@ellorebeauty.com to arrange redelivery and may be responsible to pay for all postage costs.

Delayed, lost or damaged shipments are not the responsibility of Elloré Beauty, we will not be able to issue you a refund if the package is delayed. However, we will provide as much assistance as is reasonably possible to trace a missing parcel. If you do need assistance, please email contact@ellorebeauty.com

The responsibility of the parcel will pass to you upon departure from our fulfilment centre. Elloré Beauty is not responsible for lost or stolen parcels that are delivered to the address provided during checkout. In the event that the parcel is missing, you are responsible to contact the carrier or local authorities. We won’t be able to send you another parcel or make a refund. Risk in the products purchased will pass to you once delivery has been made to your nominated address.

We pride ourselves in getting your package on the way to you and at your door in a timely fashion. Currently we have been experiencing shipping delays  due to COVID-19 Please allow 16-40 days (from the day you receive your shipping confirmation) for the product to arrive at your door.

When your package is in transit, allow shipping carriers to update the tracking status every 24 hours.

If you have any questions, please contact us at contact@ellorebeauty.com